Handling Guest Complaints

This is a course by Mr. Mihir Rane. With extensive experience in Front office, in Hyatt, IHG and Accor hotels he shares his experience in handling guest complaints in this course.

You will learn why a complaint needs to be handled effectively and also how to do it.

Course Information

Categories: General

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Guest Complaints handling

Handling guest complaint

What is a complaint

How to deal with a complaint?

Responses

Satyabrata August 4, 2020

V.gd

Reply
Shubham August 4, 2020

It was a short and precise course on complaint handling.

Reply
Pallavi August 4, 2020

Great Content in a crisp manner to be taught.

Reply
Anjali August 10, 2020

Nicely give clarification in v berif but knowledgeable.

Reply
riyas August 12, 2020

good

Reply
Shan August 18, 2020

Very good

Reply

+132 enrolled

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Course Information

Categories: General

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